Price Match Policy

We believe you deserve the best products at the best prices. That’s why we offer a price match policy. If you find a lower price elsewhere, we’ll do our best to match it. See the criteria for price matching below.

Criteria for Price Matching

To be eligible for a price match, the following conditions must be met:

Product Eligibility

  • Identical Product - Must match in brand, model, size, color, and specifications.
  • In Stock - The competitor must have the item in stock for immediate delivery.
  • No Sales or Promotions - Sale items, promotional deals, vouchers, and clearance offers are excluded.
  • No Subscription-Based Pricing - Prices requiring subscriptions, memberships, or loyalty program enrollment are excluded.

Competitor Requirements

  • National-Based Competitors - Applies only to New Zealand-based competitor websites.
  • No Auctions/Third-Party Sellers - Platforms like eBay or Amazon Marketplace are excluded.

Price and Cost Comparison

  • Minimum Price Difference - The price must be at least $5 lower.
  • Total Cost Comparison - The total cost (including shipping, delivery fees, and taxes) must be lower for a price match to apply.

Request Process and Restrictions

  • Before Purchase - Requests must be submitted and approved before the order is processed and invoiced.
  • Personal Use - For personal purchases only; bulk orders or resale items are excluded.

Price matches cannot be combined with other discounts, promotions, or offers from SkatePro.

How to Request a Price Match

To request a price match:

  1. Add the product to your cart and include the competitor’s product link and name in the comment section during checkout.
  2. Our team will review your request before finalizing your order.

Processing Time: Price match requests can take up to 72 hours (or longer during peak times) to process, which may delay your order.

Important Notes

  • If approved, we will adjust your order to reflect the matched price.
  • Approval of price match requests is at SkatePro’s discretion.
  • Requests will not be approved if they fail to meet the criteria or if the price difference would result in a loss that does not cover processing costs.
  • Each request is handled individually, and past resolutions cannot be used as precedent.

We appreciate your understanding as we work to offer fair and competitive pricing.

SkatePro