Found a Flaw? Start Your Claim Here!

We know it’s frustrating when a new product has an issue. Before you send anything back, please read this guide and contact us first. In most cases, we can resolve your claim much faster without having to ship items back and forth!

Important: If you believe your product has a defect, please stop using the item immediately. Continuing to use a defective product may worsen the damage and could affect the validity of your claim.

Your Right to Claim

Your purchase is covered by legal guarantee rights, ensuring that the product is free from defects at the time of delivery. These rights — and how long they apply — are based on the consumer protection laws applicable in your country.

A claim covers manufacturing defects or flaws that were present when you received the product, whether they were visible immediately or became apparent during normal use.

A claim does not cover damage caused by:

• Misuse or abuse (e.g., using the product in ways it was not intended).
• Lack of maintenance.
• Altering or modifying the product (constructive changes).
• Harmful use or treatment that contributes to product degradation or supply shortages.

To ensure a timely claim, submit it within a reasonable time after finding the defect. Claims made within two months are always considered timely, but we encourage you to reach out as soon as possible.

Please note that this legal right to claim is not the same as a warranty. A warranty is an optional, additional coverage, which we do not offer.

Speed Up Your Claim: What We Need

The fastest way to have your claim assessed is to send all the necessary details and visuals to us immediately.

Start your claim with our AI agent Ollie now or ask him for help, if you have further questions.

Once we have all the required information and pictures, we will assess your case. This usually takes no more than a few business days.

What Happens Next?

If your claim is approved after assessment, we will offer a solution based on the situation, which may include:

• Repair
• Replacement
• Refund or Price Reduction